Wildlife Victoria COVID-19 Response


Melbourne Stage 4 & Regional Stage 3 Restrictions  :

  • Sick, injured and orphaned wildlife can still be reported on 03 8400 7300, online via our report function or using the Snap Send Solve app.
  • Wildlife volunteers may have difficulty accessing your area. Our service will provide the most appropriate response for the welfare of the animal and your situation
  • Wildlife volunteers will not be able to enter a private dwelling and must maintain a distance of at least 1.5m from other persons
  • Vet clinics will require you to call ahead before dropping off wildlife. We will endeavor to provide information of a vet that is within 5kms of your location in in metropolitan Melbourne
  • Wildlife volunteers may not always be available in your area

There is no evidence that the Novel Coronavirus occurs in Australian wildlife, and there is no risk of contracting it from wildlife.

Please visit our COVID-19 response page for more details.


Snap Send Solve

Wildlife Victoria is turning to new technology to keep up with the increasing demand for our Wildlife Emergency Response Service. 

The Snap Send Solve platform for iPhone and Android devices gives community members living or travelling in Victoria the ability to report sick, injured or orphaned wildlife using an app on their smartphone. The app allows you to submit images, precise geolocation and relevant notes about the animal and the situation in less than 30 seconds.

Direct API integration between the Snap Send Solve platform and Wildlife Victoria's emergency management systems ensures that Wildlife Victoria receives the report in real-time so that native wildlife can receive the emergency care they need as quickly as possible while reducing administrative time, costs and the amount of time callers spend on hold.

"In 2018 we received a request to assist an animal every six minutes, and with demand doubling in the last 5 years, we knew we needed a better way to manage and respond to emergency reports" said Wildlife Victoria's CEO, Dr Megan Davis. "Of course, this is to augment but not replace our existing phone and web based reporting options."

Snap Send Solve is as simple to use as its name suggests. Snap Send Solve Logo 250x

  • Step 1: Open the app
  • Step 2: Snap a photo of the animal or situation
  • Step 3: Confirm the location (the app will automatically locate your position using GPS)
  • Step 4: Confirm the incident type - Select Animals, Wildlife - injured native
  • Step 5: Press send

That's it! Our operators will assess your report and photo and then contact you to discuss the next step.

Snap Send Solve can also be used to report issues to a number of authorities such as councils, utilities and universities and has recently been implemented by Agriculture Victoria in the Mornington Peninsula and Yarra Valley for management of grapevine pests. Currently more than half a mllion people in Australia are actively using Snap Send Solve to make over 30,000 reports a month about everything from abandoned trolleys to graffiti to damaged playground equipment.

Snap Send Solve is an Australian made app and is free to download from the App Store or  Google Play





In Focus:

Our August


View the full month’s statistics

7,296 Reports

to the Emergency

Response Service

  • 29% Regional
  • 71% Metro

4,768 Animals Reported

including 608 Orphans

stats animals native

Referred to 536
Individuals or Organisations

  • 96 Foster Carers & Shelters
  • 281 Rescuers & Transporters
  • 233 Veterinary Clinics

Our activity

in your area.

Explore the map to see which animals were in need of our help in your local area last month. The points on this map all relate to a single animal, or family of animals, reported to Wildlife Victoria last month. (Yes, this is just one month!)



There are currently no scheduled events.