Emergency Response Service

Wildlife Victoria’s Emergency Response Service is invaluable, giving the public somewhere to call every time they find a distressed sick, injured or orphaned native animal. We are here to make sure our precious native animal’s welfare needs are matched with the volunteer service most appropriate; be that a rescuer, transporter, carer, vet, or other specialist.


EPS-photoOur service is staffed with highly trained operators who progress through a series of questions with each caller. This ensures that the exact details of each animal and that particular situation are recorded along with gathering all those vital statistics used to improve conditions and advocate for wildlife over the longer term.


Supporting our trained operators is a state-of-the-art database which pinpoints the exact address of the animal needing care and the network of volunteers available at that time within a certain geographical radius. The whole process is automated through a case numbering system which sends out SMS messages to volunteers, follow up emails to all parties connected to that unique case number and the eventual fate of the animal is reported back to the caller.      


“The call was handled so well and the info on the phone line was also very helpful. An excellent service for both wildlife and people who find them”. 

Angela, who called about a baby ringtail possum


This vital emergency service responds to hundreds of calls every day. During spring we can receive over 500 calls in one day. We know that the need is greater than we can sometimes supply but we are working hard to try and fulfil this need while liaising with authorities and trying to change some of the circumstances that contribute negatively toward native animal welfare. 


If this Emergency Response Service did not exist the community would have nowhere to go when they find distressed wildlife. The welfare of native animals in this State would also diminish. We rely on the generous donations of the public to keep this service operating, while the wildlife rely on us.


“I witnessed a dog attack a brushtail possum in East St Kilda. It was a great relief to me that I could call Wildlife Victoria and know that someone would be able to help the possum.


The possum very sadly had to be put down in the end but I would not have wanted it to suffer for any longer than it did if it was not going to make a full recovery.

I wish to give my heartfelt thanks to the very kind staff member who took my initial call when I was very distressed. Thank you to the volunteer who went to the park on a Sunday morning to rescue the possum and thank you to the vet and the carers who looked after the possum. Thank you for keeping me updated on the progress of the possum.”


Eva, who called for a brushtail possum.


Please consider making a donation today to help continue this important community service.


Click here to make a donation.