Wildlife Victoria COVID-19 Response


Melbourne Stage 4 & Regional Stage 3 Restrictions  :

  • Sick, injured and orphaned wildlife can still be reported on 03 8400 7300, online via our report function or using the Snap Send Solve app.
  • Wildlife volunteers may have difficulty accessing your area. Our service will provide the most appropriate response for the welfare of the animal and your situation
  • Wildlife volunteers will not be able to enter a private dwelling and must maintain a distance of at least 1.5m from other persons
  • Vet clinics will require you to call ahead before dropping off wildlife. We will endeavor to provide information of a vet that is within 5kms of your location in in metropolitan Melbourne
  • Wildlife volunteers may not always be available in your area

There is no evidence that the Novel Coronavirus occurs in Australian wildlife, and there is no risk of contracting it from wildlife.

Please visit our COVID-19 response page for more details.


Wildlife Victoria's COVID-19 response


During the COVID-19 emergency you may not always be able to get through on our 03 8400 7300 emergency number. Instead, we recommend that you report the situation online using the report button, above, or use the Snap Send Solve app and one of our operators will then contact you as soon as possible.


The Wildlife Information section of our website provides a host of information, such as fact sheets and videos that can answer many of your questions.

At Stage 2 restrictions we can:

  1. Provide advice and information
  2. Advise you on how to safely contain an animal and take it to your nearest vet. Vets have been deemed to be an “essential service”, but like all business they have implemented protocols to ensure that physical distance between persons is at least 1.5m at all times.
  3. Put out a request for a rescue volunteer to attend where there is no other solution. Note that our volunteers will not be able to enter your home.
  4. Refer the case on to another organisation where this is appropriate

At Stage 3 restrictions, we will continue to take your calls, and provide advice and information.  

However, we anticipate that the availability of vets, and wildlife volunteer rescuers and carers will become greatly limited. Volunteer wildlife rescuers and carers will be making individual decisions about their capacity to operate during level 2 and level 3 restrictions.  At all times we will abide by official constraints to ensure the safety of our volunteers and the public.  

At Stage 4 restrictions we are unlikely to be able to continue to ask volunteers to attend wildlife rescues.

We will, however, continue to provide advice and information, and seek to find a solution to the most serious cases.

Remember that there is no evidence that the Novel Coronavirus occurs in Australian wildlife, and there is no risk of contracting it from wildlife.

Please stay safe and stay home unless you absolutely cannot avoid going out. If everyone does their best to maintain physical distance from others, the spread of the virus will slow down, and our health services will be able to provide care to everyone who needs it.


“No act of kindness, no matter how small, is ever wasted” Aesop

In Focus:

Our September


View the full month’s statistics

11,585 Reports

to the Emergency

Response Service

  • 25% Regional
  • 75% Metro

7,631 Animals Reported

including 1115 Orphans

stats animals native

Referred to 637
Individuals or Organisations

  • 110 Foster Carers & Shelters
  • 298 Rescuers & Transporters
  • 321 Veterinary Clinics

Our activity

in your area.

Explore the map to see which animals were in need of our help in your local area last month. The points on this map all relate to a single animal, or family of animals, reported to Wildlife Victoria last month. (Yes, this is just one month!)



There are currently no scheduled events.